We understand that this might happen, so Genoapay will send you a SMS when a payment declines. You will need to log into your account to make the payment on the same day to avoid the $10 late fee. Alternatively you can let us know and we can action the payment from our end.
We send you a reminder email the day before your payment is due, so make sure you have the funds in your account. We only attempt to take your payment once in the morning so if you have added funds after the payment declines you will have to log into your account to make the payment.
When a payment declines you will need to make the payment on the same day to avoid the $10 default fee being applied to your account.
