The most common reasons for a consumer to be declined using Genoapay are
- The customer has a low credit score
- The customer entered their details incorrectly and we were unable to verify their identity
If your customer is a Genoapay customer already, the likely reason of a purchase decline is that the customer has insufficient funds on their credit/debit card.
Where an existing customer has missed an instalment with Genoapay, their account will be blocked until they catch up on their repayments.
