As a Genoapay user, you must have your identity verified before you can convert any purchase into a 10 week instalment plan. We need to know who our customers are, this protects us from fraud and allows us to offer this service to you for free.
Genoapay is also committed to responsible spending, so we limit Genoapay to eligible people who are 18 years or older. Checking your age is also a part of verifying your identity.
For most identity verification is automatically done when you sign-up, without requiring any further information. For the small group of customers we can’t immediately verify through this process, we will need additional information.
Why couldn't you verify my identity with my drivers licence?
Can you verify my identity if i don't have a NZ drivers licence or NZ passport?