We know that sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Are you unsatisfied with the outcome of our internal dispute resolution process?
If you believe your complaint has not been resolved, you may want to refer the matter to an external dispute resolution service. We are a member of the Financial Services Complaints LTD (FSCL) which is an independent and impartial dispute resolution service.
Address
Financial Services Complaints Limited
Level 4, 101 Lambton Quay
Wellington 6011
Postal Address
PO Box 5967
Wellington 6140
Telephone
0800 347 257