We know that sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Are you unsatisfied with the outcome of our internal dispute resolution process?
If you believe your complaint has not been resolved, you may want to refer the matter to an external dispute resolution service. We are a member of the Financial Services Complaints LTD (FSCL) which is an independent and impartial dispute resolution service.
Financial Services Complaints Limited
Level 4, 101 Lambton Quay
PO Box 5967
0800 347 257