I haven't received my account verification email? Lisa 22 July 2019 04:16 Updated Follow There could be a couple of reasons, best to contact us so we can take a look, quickest way is to submit a request by clicking the envelope below and we will troubleshoot from our end. Related articles How do I increase my available credit? Why has my purchase been declined? Can I speak to someone? How do I change personal details on my account? Can you verify my identity if I don't have a NZ drivers licence or NZ passport?