How can I reset my password? Lisa 26 June 2020 07:20 Updated Follow Resetting your password is easy. Just go to our website, click the Forgot password option and enter your email address. You'll receive an email with instructions on how to reset your password. Related articles How do I change personal details on my account? Can I speak to someone? How do I increase my available credit? Is there a Genoapay app? Why couldn't you verify my identity with my drivers licence?