How do I close my account?

Sorry to see you go! Just remember if you re-apply in the future, we'll need to run through another credit check for your new application.

To close your Genoapay account:

Ensure you have paid your account in full as we can’t close your account if you still have money owing. To pay your account, access your online account.
Log into your account at app.genoapay.com and click the My profile
Click the Close my account
Click Continue if you want to proceed, or never mind if you’ve changed your mind.
On the Close account screen, select the reason you are closing your account. Add any other feedback you’d like to give us in the Anything else field and then click/tap Close account now.
A confirmation will be displayed. Once you see this, you’ll no longer be able to use Genoapay. You will also receive a letter by email confirming the closure of your account.