When you enter a Financial assistance arrangement with us, a spending block is placed on your account. Your financial wellbeing is important to us. This block can let you focus on your Financial assistance arrangement without potentially ending up in a worse financial position.
We let you know about spending blocks as part of our Financial Assistance program terms before you enter an arrangement with us.
Spending again with Genoapay
When your Financial Assistance arrangement has ended, we want to be confident that you’re no longer in a period of financial difficulty and that you’re back on track.
There are also some other circumstances where your account(s) will remain permanently blocked from further spending. Whatever the case may be, we’ll always let you know before you enter a Financial assistance arrangement with us.
Want to know more? Click here to view our other articles about Financial Assistance.
Need more advice?
If you’re worried about your finances, you can get free and confidential advice from an independent service such as MoneyTalks. They offer over-the-phone budgeting support, or they can put you in touch with a local Financial Mentor for face-to-face help.