A spending block will have been placed on all of your Genoapay account(s) during your Financial assistance arrangement.
Your financial wellbeing is important to us and we want to help you get back on track, so there are a number of things we consider before lifting any spending blocks on your credit card(s).
Refer to our article: Why can’t I spend with my card if my Financial assistance arrangement has ended? for more information about eligibility to spend again on your card(s).
Additional Financial assistance support.
If you’re worried about resuming full repayments or need further support, we want to help. The best thing to do is give us a call 0800 436 625.
- We’ll ask for more information this time around and it may take a bit longer than your first. application, but don’t worry - the more we know about your current situation, the more we can understand and help.
- Help us by providing any additional information we need, and we’ll get back to you within 20 working days of requesting that information from you.
- We’ll create an action plan to get you back on track or we’ll suggest other support options for you to consider.
Want to know more? Click here to view our other articles about Financial Assistance.
Need more advice?
If you’re worried about your finances, you can get free and confidential advice from an independent service such as MoneyTalks. They offer over-the-phone budgeting support, or they can put you in touch with a local Financial Mentor for face-to-face help.